Case management is a multi-step process to ensure timely access to and coordination of medical and psychosocial services for people living with HIV/AIDS, Hepatitis C and other life-threatening illnesses, and, in some models, their family/close support systems.
At MAO, we recognize all clients are unique. Our caring Social Services team is here to assist you in developing the best approach to managing your HIV or related life-threatening condition. During the intake process, you will meet with an Outreach Case Manager to discuss your needs and expectations and develop a plan to manage your health. After your first provider appointment, you will meet with your assigned social worker to discuss any questions or concerns you may have. Your social worker will assess your medical and non-medical needs on an on-going basis to ensure you are receiving the most appropriate care.
Your social worker will also link you to any resources you may qualify for, including:
• Medication Assistance Programs
• Emergency Financial Assistance
• Food Pantry
• Legal Assistance
• HIV-specific Maternity Needs