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Documentation & Eligibility Requirements

Are you considering seeking care and assistance through MAO?
Did you just receive a positive or reactive result from a HIV test? Don’t worry!

The good news is that most people are eligible to receive care and assistance. The MAO team will assist you with taking the necessary steps to create a plan to improve your health. It all starts with an appointment. To make an appointment, please call 1-800-510-4704.

You will need to bring a few things with you to your first appointment. If you can’t find one of these items, again, don’t worry. A member of MAO’s Social Services team may be able to assist you.

You will need to bring with you:

  • Proof of HIV status (confirmatory test)
  • Proof of address (utility bill, rental agreement, or similar item mailed to your address)
  • Proof of income (paycheck stub, W-2 form, benefit verification letter, etc.)
  • Insurance card (if you have one)
  • Photo ID
  • Medical records from previous care providers (if you have them)
  • List of current medications

A social worker will assist you in completing all necessary paperwork. This will help us determine what benefits you qualify for, and what resources are available to you.

Once you have met with your social worker, you will get a chance to meet with an intake nurse and your new HIV specialty or primary care provider. To expedite your initial visit with an MAO provider through the Copeland Care Clinic, please review and complete the new patient intake forms available on this site. Otherwise, forms can be completed on arrival.

Receiving treatment and obtaining assistance can weigh heavily emotionally and psychologically on most people. Do not worry. MAO is here for you!

Most important for you and for MAO to provide the most comprehensive assistance to you, please feel free to ask any questions you think of throughout your intake process. Our goal is to help you get the resources you need to stay well.

Once you’ve met with your provider, you will need to have labs drawn. The results of your lab work will, as much as your direct communication about your current health, inform actions and steps necessary to manage your care.

Plan ahead…

Your first appointment will take about two (2) hours, including information gathering, but follow-up appointments will be much quicker. At the end of your first appointment, or once your lab results have been reviewed, you will have a prescription or your actual medication in hand along with a plan to improve your health. As part of your orientation to MAO’s services, feel free to ask about the Copeland Care Pharmacy, MAO’s internal pharmacy. Although not required to utilize MAO’s internal pharmacy, you may at some point wish to request a consultation with the in-house pharmacist. Also ask about the services available through the MAO Dental Clinic.