Information Technology (IT) Support Specialist (Montgomery)

Published: November 26, 2019

The Information Technology Department of MAO is recruiting for an IT Systems Technician. Employees in this position will be responsible for the installation, repair, support, and relocation of Company issued computer equipment, software, data communications equipment, and systems. Work involves installing, testing, and maintaining Company issued computers, peripheral equipment, and operational support of the MAO enterprise infrastructure. In MAO’s high-paced environment, this includes daily issue resolution, regular maintenance work, advisement and contribution to project initiatives as part of the IT team. This also includes participating in the definition, implementation, and support of best practices used by the team with a focus on continual improvement. This position is responsible for taking part in regularly scheduled maintenance windows. The IT Systems Technician reports directly to the Information Technology Director.

Job Type Full Time

Job Classification Non-exempt

Job Location Montgomery, Alabama

Minimum Education High School diploma or equivalent, and/or 2 years work experience in related field required.

Work Experience Knowledge of basic computer hardware Experience with desktop operating systems including Windows 10 and Mac OS X Experience with Windows and Linux based servers, etc. a plus Extensive application support experience Working knowledge of a range of diagnostic utilities

Job Duties

  • Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
  • Troubleshoot, Configure, and Install PCs, printers, peripherals, and software, including physical attachment of equipment to the network
  • Ensure system security in compliance with company policy
  • Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
  • Assist in the planning and implementation of projects such as migrations, upgrades, and implementation of new technologies

Minimum Qualifications

  • Graduation from High School or GED
  • Two (2) years of experience in troubleshooting and installing Business and/or Government applications software and/or hardware
  • OR two (2) years of directly related experience or any equivalent combination of education, experience, training, and certifications

PREFERRED SKILLS

  • Knowledge of Information Technology implementation, administration, and support practices
  • Working Knowledge of Windows Operating Systems
  • Working Knowledge of PC troubleshooting and repair
  • Desire to learn and grow within the Information Technology Industry

Physical/Mental Abilities

  • Strong problem-solving skills and effective communication, along with the ability to work independently, as well as part of a cross-functional team
  • Ability to interact positively, clearly, and professionally with users, peers and upper management
  • Ability to document processes and procedures for current and future use
  • Ability to prioritize multiple projects and tasks, while at the same time delivering quality results

How to apply

To apply, please submit resume and cover letter to DaQuentin Davis, HR Director, at DDavis@maoi.org

Questions relating to this listing may also be directed to (334) 280-3349.