Transportation Resource Specialist (Montgomery)

Published: December 19, 2019

The Transportation Resource Specialist assesses and addresses clients’ barriers to care, determines appropriate transportation resources available, and coordinates clients’ access to transportation services. The Transportation Resource Specialist also works as a part of an Interdisciplinary Health Team to coordinate transportation to medical and social service appointments.

Job Type Full Time

Job Classification Non-exempt

Job Location Montgomery, Alabama

Minimum Education High School Diploma or GED Equivalent

Work Experience Appropriate to the position duties described.

Job Duties

  • Schedule, Confirm and Pick up clients to ensure they arrive on time for all appointments by planning and following the most efficient transportation route
  • Ensure all clients have an up to date transportation waiver on file
  • Collaborate with medical and social work staff to determine urgency of transit needs
  • Determine most effective transportation resource and provide linkage for transportation resources, including Wiregrass Transit, Greyhound, Personal Vehicle (gas cards), Medicaid Voucher
  • Coordinate MAO Transit schedule with Community Outreach Social Worker for all appointments
  • Report any vehicle mechanical problems to supervisor and keep van exterior and interior clean for passengers
  • Comply with traffic regulations in order to operate vehicle in a safe and courteous manner
  • Accommodate clients with disabilities by loading and unloading wheelchairs, crutches, braces and other medically necessary items
  • Demonstrate and relay a skilled knowledge of HIV / AIDS issues and their effects on individuals, families, and special populations
  • Maintain required client records, document services provided, and complete other required paperwork in a timely manner
  • Participate in continuous quality improvement and outcome evaluation activities
  • Provide individual and group educational skill building opportunities to foster adherence to medications, identify strategies to improve adherence to health routines, communication with providers and additional issues to increase engagement in care and adherence to treatment
  • Conducting informal assessments of client’s need for primary care/treatment and/or supportive services, early intervention/diagnosis information, peer based counseling, and general assistance in accessing appropriate services
  • As with all other positions, during emergencies, the Transportation Resource Specialist is expected to fill in at any position within the agency for which he/she is capable of performing
  • Perform any other department / agency related duties or special projects as directed by supervisor

Minimum Qualifications

  • Must be able to pass a drug test
  • High School Diploma
  • Must be 21 years of age
  • Must confirm effective auto-insurance coverage and driver’s license if utilizing a vehicle for work related reasons
  • No more than two moving violations in the past three years

Physical/Mental Abilities

See Minimum Qualifications.

How to apply

To apply, please submit resume and cover letter to DaQuentin Davis, HR Director, at

Questions relating to this listing may also be directed to (334) 280-3349.