HIV Treatment and Support

MAO provides welcoming, comprehensive, confidential HIV medical treatment. MAO has a team-based approach and a full array of support services to help you be successful with your HIV treatment.  In addition to your HIV care you can receive your primary care here as well.  No one is turned away due to an inability to pay. Appointments are available in-person or by telemedicine. MAO can help you be a healthier you!

For a new patient appointment for any of our locations call: 1 (800) 510-4704

Para nuestros clientes que hablan español, se puede seleccionar un traductor de idiomas del sitio cambiando la selección de idioma a español desde el menú desplegable en la parte superior derecha. También puede comunicarse con nuestro intérprete de inglés a español llamando al (334) 386-2522, extensión 3003.

Current MAO patients with HIV: Log in to the PATIENT PORTAL.  For more information or assistance signing up for the Patient Portal, ask at your appointment or call your treatment team.

For an urgent referral from a hospital or physician’s office, or for referral of a pregnant patient with HIV, call (334) 481-1600 and ask for the Intake Specialist.

For MAO facility locations and directions CLICK HERE: Alabama e-Health Satellite Clinics/Telemedicine locations are also available.

Appointments are required at all satellite clinics.
Telemedicine locations include: Barbour County- Clayton; Coffee County- Enterprise; Conecuh County-Evergreen; Covington County-Andalusia; Henry County- Abbeville; Marengo County- Linden; Lowndes County- Hayneville; Perry County-Marion; and Pike County-Troy

Information for New MAO Patients: FAQs

Bring your current medications to each doctor appointment. MAO also requires proof of income, if applicable, (2 check stubs, SSI / SSDI Award letter, etc.), address verification, photo identification, insurance cards if applicable, and emergency contact information. This information is used to determine eligibility for programs that may provide assistance with medication costs, housing needs, etc. Also, bring a copy of your HIV test results if you have them, and the name of any other providers.

MAO will continue to provide medical and social services regardless of your ability to pay. Your social worker can assist you in obtaining medication and linking with other medical resources. Medical services are offered with a sliding scale fee for uninsured patients.

MAO can help! MAO has in-house translation services available for clients who are Spanish-speaking and we can access additional linguistic services through partnering organizations.

MAO offers several options for transportation assistance. When scheduling your first appointment, let us know if you need transportation.

Most people can begin treatment immediately following their first visit. It is important to let us know if you don’t have health insurance or if you can’t afford your medications. Our Social Services team is here to ensure you can access medical care and treatment as soon as possible.

Yes. MAO takes patient confidentiality extremely seriously. If you have any questions about your privacy at MAO, talk to your treatment team or the Clinic Director.

If you have an emergency that cannot wait until the following business day, report to your local emergency room. Otherwise, contact your provider during normal business hours to schedule an appointment.

No. However, we will work closely with local hospitals to continue your care. We may provide recent office notes at your request and we will continue to provide care after you leave the hospital

Depending on your income, you may be eligible to receive a variety of services including medication assistance, emergency financial assistance, food pantry services, linkage to housing resources, and transportation assistance. Your assigned social worker can provide more information on what services you may be able to receive. Please note that service availability is dependent on funding; so, while you may be eligible for a certain service, it is not guaranteed to be available immediately.

Please contact a supervisor immediately. They will help you navigate the grievance process and work towards a fair resolution.

MAO provides up to date HIV medical treatment.  To learn more about our Medical Services for people with HIV click on the links below:

(Page coming soon!) Meet our Provider Team:

MAO physicians and nurse practitioners are well trained in HIV care and primary care.

(Page coming soon!) Meet our Behavioral Health Team:

MAO Behavioral Health staff provide behavioral health counseling and substance use screening and referrals. 

(Page coming soon!) Meet our Dental Team:

Call (334) 239-9704 for your MAO Dental Clinic appointment now.

(Page coming soon!) Meet our Dietitian:

Individualized nutrition consults are available for patients.

(Page coming soon!) Meet our H.O.P.E. Clinic Team for mothers and babies:

MAO provides HIV treatment for pregnant women and HIV monitoring services for their infants.  We can help you have a healthy, HIV-negative baby. We work closely with your OB and Pediatric providers.

(Page coming soon!) Meet our Pharmacy Team:

To call the Copeland Care Pharmacy, call (334) 239-9692

Pick-up and mail-order prescriptions services are available. Our pharmacy team provides adherence counseling for your medication management success.

(Page coming soon!) Meet our Psychiatrist:

MAO providers can get psychiatric consults to assess and advise on more serious psychiatric care needs.

Additional Medical Services for co-existing health conditions: Hepatitis B and Hepatitis C treatment are available for people living with HIV and Hepatitis B or C.  Diabetic support is available for our patients with diabetes. Talk to your HIV Treatment Team for more information.

MAO provides comprehensive Support Services for people with HIV. To learn more, click on the links below: